Depends who your agent is. Ours was a senior guy who was never able to reply to an email and often 'out of the office'. We were always told to call him with any questions, not very convenient if you have a simple question you want answered quickly rather than waiting for his return to the office. His two 'assistants' were useless and just told us to call the agent with our questions even though we had been assured they were there to help if he wasn't. Paperwork for our mortgage was rushed and had mistakes yet we were expected to sign it back. In the end we decided to go elsewhere. Had they let us switch agents to someone who had more time we might still be a client of theirs but they wouldn't.