Wow Jarred H. Can't believe you had such bad experience cause all the barbers that work there are very professional and are very talented in what they do. I personally am a returning customer, and have to say the ladies there will go through the service if your a first time customer and explain what they are going to do so both you and the barber that is either cutting your hair or trimming your beard are on the same page. But the one thing I really don't understand is that they don't even have a hour service for a beard trim, so I think your grooms man lied to you since you weren't even there, since your review states you just pulled in just to turn around and leave. I love the services and Valerie has done such excellent work on my hair and beard. I've gone from a flat top for 20 years and a tight chin strap beard to growing my hair back and a very nice will trimmed beard. So all I have to say is I have recommended this place to a lot of my traveling business friends and they all have had a great experience. So maybe you should stay in Charlotte.