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  • My family and I have gone to this location many times... but after this past experience we've had with Emily, we will not be back. I am not one to bash a place nor a person, but Emily made me feel like we were just another sale for her and did not care about us as a customer. After she tried selling us product and we kindly refused since it was too pricey... her whole attitude changed and she was just very disrespectful. My mom would ask questions on how to back up her phone and start up her new phone, which I had some knowledge but not enough, Emily would respond with a snarky comment... "just follow the instructions". Her whole attitude shifted as if we were wasting her time. As someone who represents a company such as Verizon, I would expect more being a customer, but I felt undervalued and disrespected. Makes me wonder if this is how Verizon effectively does business. Zero stars.
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