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  • Have had nothing but problems with this water park. I purchased 4 season tickets for this past season. I chose the payment plan. Payments 1 and 2 came out without a problem, park never took out payment 3 which was due end of May. End of July I get an email saying, oops, our error, if you don't make the last payment, don't come back to the park. OK fine, I won't go back. Get another email this week (of course after the season is now done) saying if I don't make the last payment by a certain date, they are going to send me to collections. So, they screwed up but now I'm left scrambling because I don't want my credit messed up. In June I rented a cabana as a bunch of us were going to the water park after my wedding the night before. The girl who waited on us never once had a smile, she was rude and nasty, never once asked if I had a season pass to get a discount (I didn't realize at the time we got a discount on food) and a couple times argued with us over the food we ordered and paid for saying she brought certain things when she had not. Every time she came over to us, she was rude and nasty. The food is expensive and sub-par. That same day, I went to get the car as one of the people in the group couldn't walk far. My spouse thought my son was with me so when I showed up with the car, they all piled in and my son was missing. I ran back into the park hysterical and my cousin grabbed an employee for help. He asked what my son was wearing. Explained it to him. Also told him we had a cabana and maybe my son was there. I started to head towards the cabana to check, turned around and the guy was gone. Didn't even care one bit that my son was missing. Didn't help at all. My son could have been kidnapped and the park could have cared less. Great customer service. Thankfully I found him at the cabana upset that he was there alone. Regardless if this park may be 'cheaper' than Cowabunga, I will never set foot in this park again with how bad the customer service has been and after threatening me with action when THEY are the one's who messed up the payment. Good customer service is apparently a thing of the past and this place is high on the list of crappy customer service.
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