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  • I would give zero star or even negative if I could due to my recent bad and upsetting experience. I used to come here to bring my cat for annual exam and vaccinations just because it was very closed to my home. Staffs seems to be nice while they at the same time would recommend you to do testes that i think not that necessary. I remembered once that they try to sell me to buy a sterile container to get a poop sample. I mean, are you serious? Poop sampe is never sterile! Until lately I was told by them that my cat has some dental problem (decreased appetite and drooling) and need some teeth extraction. After the procedure is done, a free follow up appointment was schedule 3 weeks after and my cat was still drooling and the gum was still red. I was just told by the assistant that it takes time to heal. So i was asking her that how long this drooling thing is going to last and when should i really concern? Then she started to give me this annoying look (she used to be very nice prior to this) and said that "But he (my cat) was drooling before too, no?". I mean, what the heck! As a vet assistance she didn't know that cat is not supposed to drool? And wasn't that why i brought him in and they convinced me to do the dental work ay the first place? So without even get to see the Vet myself on my f/u appointment, the conclusion that I was given was "it takes time to heal" So i waited and things just got worse. I so regretted that i listened to the Wellington staffs that i waited. Anyhow I then brought my cat to another Vet and the other Vet noticed something unusual at his jaw line. Anyways I am hoping this new Vet at another clinic is good and help me save my cat who i treated as my baby for 11 yrs! So then the Wellington veterinary hospital decided to offer me another free follow up if I really concern. (I'm thinking this happens as other clinic asked them to fax the medical records so they know I'm looking for somewhere else?) I refused. Why would i waste my time to come to this clinic again where I totally lost my trust and , sorry that i don't think they are competent. If your pet has real medical issue, please think twice before coming here.
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