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  • My bf's parents/aunts/uncles all have timeshares at this place and we went to vegas for a wedding and spent a week here. The place itself is great. The rooms are big and spacey with living room/dining room/kitchen/washer/dryer/balcony/fireplace ( i know, using a fireplace in vegas sounds crazy but the air conditioned room gets so cold sometimes! haha), there's like 3 swimming pools, a lazy river, jaccuzzi's, etc, basketball court, fitness room, a rec room with a ping pong table, pool table, ice hockey, arcade, etc. They have so much and it's such a nice place. I would totally have given it 5 stars... IF IT WEREN'T FOR THE SERVICE!! Let me tell you.. We came with 3 families, so we had 3 rooms reserved for the week and had requested to have the 3 rooms next to each other or at least on the same floor. Check in is at 4 and we arrive there after a long tiring drive exactly at 4. We get there, its crazy busy, and they tell us our rooms aren't ready and it will still be 45 minutes to clean them up and prepare them. Ok, that's fine we understand it's busy. So we wait. After 45 minutes goes by, they give us our keys. Room #1 was fine. Room #2, we go in and it's a mess! The cabinet/sink doors/drawers are all open, the couch cushions are all out, the pull out bed is out with blankets/sheets thrown on them, beds are not made, it's just a mess. Room #3, go in AND SOMEONE ELSES STUFF IS STILL IN THE ROOM!!! Can you believe that?! They gave us a key to a room that the family wasn't checked out yet!!! That was THE most disturbing! Anyways, we call front desk and complain. They send someone to clean up room #2 and we had to wait outside the room for like another hour for them to clean everything (and it was sooo hot!!). They tell us the family in room #3 ended up extending their stay, which bothers us even more because they should've moved them since we already had the reservations. Anyways, long story a littler shorter, they just made it so difficult, moved some of us around from different buildings/rooms, and didn't offer anything to compensate for all the trouble, we had to ask HELLA times and speak to different managers before they finally did something about it. WHACK!!! And that's my story.
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