Never have I ever had an issue with IN N OUT. Their food always comes out in a timely fashion and it's one fast food place that my order never gets messed up. However tonight, I was pretty disappointed in the fact I watched numbers 17-28 come and go along with 25 minutes and still nothing. (I was number 16 and there was only one other couple who ordered ahead of me) families with larger parties received their food faster and it was only me and one other person. I'm still giving them 3 stars because the quality is still great but they might need to figure out how to stay in order of the orders or at least relatively close to it.