I had made a reservation for my mom's 69th birthday I asked for 7pm, she said 6:30pm was available. I said ok. She added "can you be out f the table my 8:30pm?" I agreed. I figured if they're strict like that I would go exactly on time. We arrive right at 6:30pm we were told to wait. We waited for 30min. My mom was so hungry we left and they didn't apologize. I thought it would be nice to go to Raku since the atmosphere is nice but really the food is sub-par from a Japanese natives perspective anyway and they're rude. The owner is no longer living in Vegas so I can see why they don't care. Never going back, there's so many other places that have better food and service.