I dropped a Men's Hugo Boss topcoat at this location on Feb. 9,2017
I stopped by today to check on the status and was told that it had not been put on the floor as they were unable to categorize it.
They accepted the coat, created a sales agreement with me, then were unable to categorize the coat and did not contact me to advise me of this development.
The clerk was unwilling to provide me with a plausible explanation as to why the coat was not put on the sales floor and took a dismissive attitude.
ExToggery has no customer service, archaic
systems dating back to the 70's and a exceptionally poor attitude when it comes to dealing with customers.
I will now donate this coat to the Salvation Army and tell as many friends as possible to avoid this throw-back operation who seem to labour under the misconception that " they are doing you a favour " If there was a lower rating than one star.... I would pick it.