I have worked in the jewelry industry for close to 20 years. Im very familiar with Chrome Hearts product. I live in the LA and know the melrose store well. Although there whole aesthetic is some what rogue Couture its definitely not for everyone. You never get that warm a feeling from anyone involved with Chrome Hearts in any capacity and thats really what there trying for, not great for buisness but they don't really care either. As far as the store in Vegas WOW condescending, pompous, and arrogant is probably the nicest I could be about the staff. Not sure how Richard Stark feels about his customer experience but this store is a very bad representation of Chrome Hearts... The design is well executed but everyrhing else about the store experience is completely horrible. Also product quality is not what it once was. BUT then again do they even care what we think?