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  • We had carpet installed in our new home we are renovating in Las Vegas. We ordered the carpet through Home Depot. We were so excited because it was the one thing that was being done for us! We painted the entire home ourselves with two young kids which was an incredibly long experience and we saved the baseboards and painted them also! Because they were gorgeous 5in baseboards. Home Depot told us we did not have to take them down for install. We provided lunch for the installer and were so excited! However, our installer left all our baseboards damaged and even walls and door frames. We were incredibly upset all our hard work was ruined. JW flooring manager contacted us that night and was there to fix the walls and door frames. Repainting the baseboards did not work because you could still see the damages. So the company replaced all our baseboards and installed them for us. I just want to say thank you to Jason, for working so well with us and making sure all was fixed. He was very easy to communicate with and talk too. And even though the experience all together was kind of a mess, the customer service delivered afterwords was very appreciated.
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