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  • We've been going to 3 Toms on Craig Rd since they opened... at first we were impressed by their service, food and most importantly, their support for the military. Unfortunately, it is not the case anymore. We went there Friday night.. ordered the $20 dinner special and when it came for the check, NO MILITARY discount. When we asked, the waiter said he'll speak to the manager. USUALLY, as ETIQUETTE, the manager would come over and explain why the military discount does not apply. NOPE. NOT HERE. Whenever I've had a compliant, the MANAGER never tries to handle it. It has ALWAYS been an "opps, sorry, but you still have to deal with it" attitude. They say they are competing against other restaurants? HA! Try TRAINING your managers first! Its the SERVERS that saves the "customer service" department, NOT the management. VERY disappointed. WE won't be going there anytime soon. Why bother when our concerns are never heard?
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