The food is just so BLAND. It's no wonder why they display hundreds of hot sauce jars within the restaurant, because both my sister and I added HEAPS of Tabasco just to add some flavour. I'm not a huge fan of hot sauce to begin with, but I found that my dish (chicken fajita bowl) really needed extra flavour.
I understand that this is a chain restaurant so my expectations weren't too high, but still I was not expecting a completely flavourless meal.
I've given Jacks 2 stars instead of 1 because the service was excellent and definitely above standard. Our server was prompt and friendly. HOWEVER, when the hostess sat us to our tables, we couldn't help but notice that she wrote down the time we were seated right on our table (the tables are covered in that brown paper for kids to draw on). This really confused us and made it seem like the servers and cooks must have been on some kind of time rush? This took away from the dine-in experience, since the time stamp made it seem like we were almost at a fast food restaurant.