I'm an avid reader and ever since I visited City Lights Books in San Francisco, I was desperate to find a good independent bookstore in the East Valley. Although Changing Hands is not quite City Lights, it comes in close second. Here's why (+ positive, - negative, -/+ neutral):
+ They are organized. Nothing Like Bookman's.
+ They have wonderful customer service. I love everyone that works here. They are always willing to help you find a book you'll enjoy. Plus, they're knowledgeable, unlike B&N employees.
+ Book signings here are bomb. I saw Stephanie Meyer shortly after she published Twilight. It was legit.
+ PUNCH CARD!! Any bookstore that has a punch card is a friend in my book. I actually have a full one right now that I need to utilize to get my 10% off!
-/+ I like Paradise Bakery, but I don't like them hitched to a bookstore. It can be noisy sometimes.