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  • Boston Pizza is a hit-or-miss chain that I find to be reasonably good during peak hours and not that great during non-peak hours. It's unfortunate because there are times that I think this could be a really good chain. The lounge is generally livelier with many TV's and the bar-height tables and a few booths. And especially during non-peak hours, the lounge looks like a better choice than a desolate dining room. We visited at 4:30 on a Sunday and had a simple meal of nachos and wings. So what could be so bad? To start with, the nachos are anemic in terms of cheese and beef. Aside from a few lightly dusted nacho chips, there wasn't much else below the top level. We had to send them back and ask for more cheese and beef (I even offered to pay more). What has to be the simplest dish to make, I guess they missed the "layering" aspect of loaded nachos. The wings came and looked really good until we took a bite and realized they were cold. The waitress offered to take them back and they said they would comp us the wings. So as we got the nachos back, we waited for the wings, which did come back warmer. The waitress tried her best and was nice enough but there seems to be an absent-mindedness that permeates the lounge area. I'm not sure if it't short staffed at 4:30 but we just didn't get great service or great food and that really is disappointing since I have had great service and food in the past.
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