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  • I feel bad leaving a negative review for a small business trying to survive, but this business needs to work on their customer service skills. Booked their online appointment, including dog breed, contact info, and noting I had a Living Social voucher for "basic grooming". The voucher has NO EXCLUSIONS for size or breed. After a drive across the city, I arrive at appointment time the next afternoon and the gentleman, an owner I believe, says yeah, we can't do this. Says the voucher doesn't include double-coated dogs, and then also says he doesn't have the equipment there to dry my dog. Also states that "basic grooming" is just wash and dry. (Now I don't know about you, but grooming to me means a "brush and style". But it's now irrelevant.) He suggests my best option is to get a refund for the voucher. Excuse me? When I point out the voucher has No Restrictions about type of dog his reply is, "We could go back and forth all day like this". What?! There's no back and forth, you're simply refusing to honor a voucher you issued. Many excuses about labor and time and resources and business costs and revised vouchers then ensue. Appreciate all that, but not really the voucher holder's problem. Then the story changes: they can do the wash and dry, but not until they're done with last appointment. Hmm, the drying equipment has suddenly appeared? So um, no, I'm not sitting here 3 hours past my appointment. Just awful customer service. You messed up on the voucher, so bite the bullet and serve your customer with a smile. At the appointment time, with the stated services. And it is so frustrating that I gave them all the info they needed when I booked the appointment, so if they were going to refuse service they could have at least contacted me and saved me a trip across the city.
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