At the Barktoberfest event at Resident Culture: Tickets were not lined up in order so the loudest complaints meant their food was up first. Waited 30 min for a falafel sandwich and chicken kebab platter. Chicken was undercooked probably because others after us were complaining about the wait. One customer got her sandwich and waited 15 extra min for fries. If you can't get the food out it's going to be hard to expect repeat customers.