Although the staff at Village East is very friendly, I wasn't 100% satisfied with the services. When my dress was ready to be picked up, I looked it over in the store and saw that it was still dirty at the bottom. I had pointed out specific areas when I dropped it off, so I thought they would be addressed. Denise was accommodating and suggested they re-clean it, which they did. They delivered the re-cleaned dress to my house (which I appreciated) and the dress looked much better.