I've been to the European Wax Centers in California, had a few problems with the receptionists in those locations. This particular location was actually very nice. The receptionist greeted me, and I let them know I was a walk in. They located me in their system and within 5 minutes I was on my into a service room. I believe my esthetician's name is Samaria (sorry if I mess up her name); she was quick and did a great job explaining the process. I have a low tolerance for plucking, and she made it painless. The location is large and airy, with about 5+ service rooms (from what I could tell). My service room was clean, and a new sheet was rolled out before I laid down. I do plan on returning to this location.