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| - What a business plan, putting a swimming pool right as you pull into the parking lot!... One can only assume that is the plan for that giant crater that is waiting for you as soon as you pull into the parking lot. Now you will have to drive around the pool construction to get to a parking space, but think bigger picture here.
The food is good except our onion straws came completely unseasoned. The wings aren't bad, above average compared to other places in the Burgh.
The service on the other hand was absurd, now bare with me here... please remember that Breanna, our waitress, can only provide the service that management allows, after all she was trained by someone in management, I hope.
The saga... Ordered ICED tea, came with 3 cubes of melted ice... That is ok, a lot of places make that mistake because the brewed tea is kept room temperature. But when you ask for a glass of ice behind it and that glass arrives less than half full, the excuses end here... Sure the bartender has some blame here, but if what a bartender does effected my tips, I would have had her redo it... Besides I ordered a refill of that now infamous iced tea and it came the same way (counted the ice cubes on one finger) with no accompanying half full glass of ice. Add to it that both me and my wife ordered finger foods, you would think that we wouldn't have had to ask for napkins, let alone bring us 4 when we did.
Being in the customer service industry, I know how hard it is to get good help, but as a business owner, once you put that person on the floor by themselves, you are saying to the consumer that his/her performance is YOUR standard of service... That standard will be your triumph or your demise, it's all on you!
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