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  • I've been going to the Artisan for many many years and have always enjoyed the decor and the eclectic way the rooms are decorated, but after my experience last weekend I'll never be back. Soon after showing my I.D. and having my hand stamped I was literally grabbed by one of the bouncers because he assumed, for some reason, that I wasn't a local and was instructed that I would have to pay the $14 cover. I quickly explained to him that since I only had my passport, I'd be happy to show him my business card. His response was to send me to talk to his supervisor out front. Once I walked away, this same doorman was overheard, by one of friends (whom he obviously didn't know I was with) that I should "learn to read a book". Since I've been in the service industry for over 25 years, I can understand that dealing with the public can be trying at times, but at no time was I disrespectful and quite frankly I didn't think it was that big of a deal, so I wasn't mad in the least. Why a business that boasts that it caters to locals and industry people be so rude to someone who is clearly both and not being verbally combative in the least, is beyond me. The man's "supervisor" was sympathetic to my dilemma and apologized for how his colleague treated me, but pointed out that my passport didn't have a local address (even though I got it while living in Vegas) and at no time did he offer to let me in without paying. Well Artisan, I can safely say that you've overcharge me for my last cocktail in your establishment and I'll make sure to tell the many service industry people that I know, after living in the valley for over a decade, how you treat the people that made you who you are. Take a clue from your rating distribution trend of the last 6 months and stop killing your business.
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