We recently visited Fiamma with a large group on a Saturday night. We arrived early so we decided to have a drink at the bar. We stood there for a few minutes and finally the hostess walked by and said someone will be right with us. At least 4 more people walked behind the bar and made drinks and never asked us if we wanted anything. I think I finally stared at someone long enough that he felt bad and decided to wait on us. It took more than 20 minutes just to get a drink. If we were not with a group we would have left just because of the service. Please don't get me wrong as everyone was very nice and polite, just slow to ask if you want or need anything. When we were all finally seated it also took a long time to order as we had to ask for someone to wait on us. It took about 45-60 minutes to get the food out an then 2 people did not get there meals for another 10-15 minutes with no apology or reason. I expected a visit from the manager with at least an apology, they never comped their meal or provided an explanation. The only reason why we gave them 3 stars is because the food was delicious despite the wait and even know they were slow at providing service the staff was friendly and courteous. I would probably give Fiamma another shot with a smaller group and see how the service and food turn out.