We had originally went here due to convenience and reasonable pricing. However just after the first visit, we knew that we loved these guys. Every time we have gone, they have always been sincerely nice, understanding and informative. When one of our cats suddenly passed at the of last year (miss you Chyna), they stayed open past closing to allow us to grieve and go through the process. The following weeks after surprised us as we received letters of concern from our Vet. (don't remember any vets doing that when I was a kid) Definitely changed my view on vets for sure. Dr. Craig is always providing the best and realistic diagnosis and you never feel like they are just trying to make you pay for something you don't need. Thanks guys for taking care of our "kids".