I wish I had read these reviews prior to signing...each experience below I have experienced to some degree. The maintenance team..meaning the admins are Rude the majority of the time. They want you to do all of the 'research' as they call it, give you the run around, and ultimately you end having to contact any contractors they or the owner have hired to PROVE you weren't the cause of a regular maintenance repair. Really rude, not helpful, and honestly I cannot believe I have rented a home through them. I'm pretty concerned that one I move out I will end up in small claims court for some other bogus claims/fees they drum up. I own a property and would NEVER use them as my property manager because of teh horrible way they treat tenants.