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  • Horrific experience today with this dealership. Spent 45 minutes on hold to get a simple question answered regarding my Dodge Journey. It started out with "Leo" in service who was totally incompetent, arrogant and rude. Then it continued with a nonstop rotation of being put on hold and into voicemails with the parts department, sales department manager, etc. Even though I made it clear to the operator I needed to speak to a human voice. It was apparent they were screening my call and trying to avoid speaking to me at all costs even though it was a simple question regarding the tire warranty on the vehicle as I was having an emergency in extreme heat. At one point during the 45 minutes the operator transferred me to Volkswagen (!!) and I spoke a very nice sales rep there who tried to answer my questions. Totally ridiculous and VERY unprofessional. I would think twice about purchasing a vehicle here as they will not be there for you after your purchase. Always loved my Dodge trucks/cars, but this was the worst customer service ever and was treated terribly.
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