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  • Ray showed up right on time, was polite and professional. The job was completed on site in about an hour. He was quick to redo my driver window when he realized the film had a defect as it was the first piece off a new roll of product. After completing the job, he provided written information about the product care and warranty. The price was the same as agreed upon over the phone prior to service. The reason I can only give him two stars is because of what happened a week later. I followed the instructions he provided to me at the time of service. I did not roll down the windows or wash the car for a week, which was longer than he said I should wait, just to be safe. The windows still had what appeared to be water bubbles, which was expected because he had informed me of this, however, they were supposed to be dry and gone after about three days. I called Ray and asked him about the bubbles and he said that they should be gone and he would come by to check it out that Friday. I called him on Friday afternoon as requested to remind him and was forced to leave a voice mail. The following week I had not heard from Ray so I called him again at which time he advised me that he would come by on Saturday afternoon to check out the bubbles and replace the tint if needed. I did not hear from on Saturday as planned. It has now been almost six weeks since the tint was installed. I understand that no tint job can be perfect and there will sometimes be spots or specks in the film, however, this is not the case. These are bubbles from either air or trapped water and there are a lot of them. There is also a spot that looks to be rolled up glue from the previous film he removed stuck under the tint about the size of a small finger nail. I keep looking at other cars with tint and do not see anything like this and I do not like the way it looks. I would really like this matter resolved but what can I do? Ray, if you read this, I'm not mad, I would just like to get this taken care of as soon as possible please. I will update this if possible when the matter has been resolved. Thanks, David
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