I came all the way from Vancouver for the weekend, and I really want to give this restaurant a try. I ordered the California steak in medium rare, however, the first cut was disappointing. The steak was over-cooked, but...the customer service was well accommodating. The manager came over right away, and said their apology. Free dinner with free dessert as well. Things happens but how people handle it matters. I am happy with the second steak they made for me, just right. It worth the price.