There is room for improvement here, bottom line. While they do not offer blankets and pillows like iPic, they don't seem to intend to or want to but I think it'd be a nice touch. Their staff generally seem professional and informative, while their food is very good.
I am only knocking a star due to prices and service attention. With a military discount I believe their prices are very good in terms of tickets. Their seating is very comfortable in my opinion, but the customer service can speed up a tiny bit. We waited maybe 10-15 minutes for a free refill on coffee, and it didn't seem to be too busy. Their food is a little overpriced if you ask me, but absolutely delicious.
You could argue that these are expected Scottsdale prices, but if I had to choose another reason to knock off a star it would be that they leave their broken/damaged seats directly outside of the building. I would find another place if possible or come up with some method to put a few in the dumpster once in a while, as it looks pretty out of place out there. I didn't expect that in good ol' Snobbsdale.