There are a lot of choices for dog grooming, I suggest you pick another shop. I have been a customer for 2 years, but the quality of the grooming, the turnaround time , cleanlinessand the attitude of the employees has seriously declined.
When I hear employees talking about how "bad" and demanding we are with our family pets, and wishing we would go somewhere else, that was the final
Straw or Me. I was just sitting in the entry waiting for my dog to get finished up after 6 hours, and I just heard them talking amongst themselves. I hate to imagine how they feel about the animals.
I will not bother them any longer and I have never complained. Think about finding a caring groomer who respects the animals and the paying customer.