I ordered online on the 16th of October. One week later, I called and left a message as I had not received shipping confirmation. I also emailed twice, with no reply. Finally, two weeks later I got a live person on the phone (after calling twice right beforehand, only to receive a message). Then they told me they sold of the boot I wanted AFTER I had placed my order. On top of that, they claimed they contacted me right away. There was nothing in my spam filter and there were certainly no phone messages left after my phone calls.
If I had not insisted on contacting them, they would have happily kept my money without delivering product.
Bottom line: poor customer service and dishonesty. AVOID.