It only took about 5 minutes on the phone with this guy to realize we weren't interested in doing business here. I called asking if someone could come out and un-lock a door at work and was told "I don't even know where you are", I told him the cross streets and he said "ya" so I asked if he needed the address and I received a very rude "well yeah". Hello, if you are running a business I shouldn't have to pull the info out of you. I was just going to have him come but then thought if he's this rude why would I want him in my office? We're paying him, right? So I politely said "Actually, never mind, you're not very friendly, thanks a lot" and as I was hanging up the phone he yelled "F*** You"! So needless to say this guy gets a big fat NO BUENO! I did find an amazing locksmith who we'll definitely do business with in the future at Metro Lock Services (602)993-5676, they are quick, professional, and so friendly.