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  • This hotel is sub par. Upon check in the staff is not that friendly. You get up to your room and its not that clean. While the beds are made the surfaces are dusty and looks like nobody has vacuumed in a while. I was here for a work conference and stayed here for "comfort" I was not impressed. There are no plugs by the bed which makes it difficult to charge your phone and computer. You have to move the heavy side table and located behind are plugs all of which are covered in 17 layers of dust. Also you have to unplug either the lamp, phone, or alarm clock if you'd like to use a plug. Two of the three lamps in my room did not work either because the bulb was out or lamp was unplugged and I couldn't access the plug. Also had a fridge in my room which barely got cold. My towels had stains on them. Also they have this program where you can place a sign on your door and housekeeping won't clean your room or change your sheets during your stay to conserve energy and resources. I get the program. I however did not participate. Nevertheless housekeeping did not provide new sheets or make the bed neatly. There were lumps and the sheets were not properly tucked in. Next time I visit I'll try the Marriotts across the street If you use a debit card to pay they charge you the rate of the room for your entire stay plus 40% for incidental!!!! You get reimbursed after 10 days. If you pay with a credit card then no additional charge! This is absurd!!!! No other hotel I've stayed at charges you this much for incidental! Plus debit cards are cash and 40% is unreasonable. On the day of my check out I left to attend the morning session of my conference and came back up around 10 in the morning to relax before the noon checkout to find that housekeeping had already stripped my room!!! Guests have until noon!!!! Also they have this ridiculous policy of a noon check out our else $15 charge. They are strict on that and won't give you a courtesy extension. Yet the strip your room two hours early! This also happened to my colleague the day prior. With my company giving them so much business (about 350 plus people attending) you'd think they would have better customer service. Not happy and a total inconvenience while traveling. Would not recommend this hotel. I've stayed at Howard Johnson's of better caliber.
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