Terrible customer service. We made arrangements with Rick ahead of time and in person for our group to have lunch - time and location were confirmed the day of the luncheon. When we arrived nothing we had been promised was available. There was an unnecessary wait and service was very slow. The manager was rude , confrontational and never apologized for the fact that we did not get what had been arranged. Ladies room is not cared for. Good but overpriced sandwiches. Go elsewhere!