I have had my hair cut here twice. Both times, I had my hair washed and cut, but not colored. I have had two different stylists. Both were very friendly and made an effort to get to know me and make conversation. The first haircut I had was really great. My stylist explained some of her technique with regard to layering and the way she was using the scissors. I left feeling awesome and in love with my haircut. It was a four-star experience. The second haircut I got was not good. I felt like she was blindly cutting layers with no strategy, and when I went home I noticed some weird length discrepancies that I corrected myself. It was a two-star haircut and I have not returned since. This is because the hairstylists are first-come, first-serve (rather than scheduled), and I didn't want to make things weird by requesting not to have that stylist if she was working when I walked in.