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| - To whom it may concern,
I ordered, online, a 10 inch Meat Lovers pizza and 6 wings at 3:24pm on November 1, 2017. I was quoted an hour delivery time, which was ok with me. The order was delivered within the time frame at approx 4:30. I paid cash. Once I opened the pizza box, I realized the order was wrong. The pizza was only cheese. I immediately called back and spoke with a representative who said that he was very sorry and that next time he would take care of it. I told him that I didn't want it to be taken care of next time - that I wanted a new pizza (the correct pizza) and I was willing to wait for the time it took for the delivery. I waited until almost 530 for the delivery, which never showed up. I called back and spoke with another representative (who gave me the name Frank) and he said he had no idea what was going on, that he just arrived to work etc etc etc. I asked him if the pizza was in the works, to which he replied again that he had no idea what was going on. He said he was very busy and didn't have time to handle this. He continued to interrupt me and then hung up on me TWICE. TWICE!! I called back, he didn't answer. Then he called me back and said "I have the game going on, I'm very busy, I don't have time for this." I did ask him who the manager was to which he said there isn't a manager. I asked him for the owners name to which he said his name is "Jason".
"Eat Street" called at 6:05pm saying that PapaSams called them and said they are making another pizza and will be returning my $$. The total was $22.18 and I gave the delivery driver a total of $25.00.
I have been in the restaurant business for over 17 years and NEVER have had an experience like I had tonight with your establishment. I will never return nor will I recommend this store to anyone. The customer service was absolutely horrendous and disrespectful and uncalled for.
I asked "Frank" for his managers information. He said he was the only one there. Frank needs a lesson in guest relations, as that is actually what his job title is and entails.
(The pizza just showed up @630 but it is COLD)
Best regards,
Kristen
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