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| - Very terrible experience...
We were attracted to this building because of its location next to Edgewater Park. Almost immediately after moving in however, there were problems. The building is not well maintained. People will stand outside the fire escape doors & smoke, leaving cigarette butts all over the grounds. People there leave trash all around, and the trash bins are overflowing often. The front door is broken often, leaving it open for anyone to enter. The garage door has been left open several times, again leaving the place wide open for anyone to enter. They charge you for garage parking, but it's not secure, and often times, people without permits are parked in the garage. The parking lot outside is a mess, with cars that haven't moved in MONTHS. (2 cars we noticed did not move for over 6 months, taking up space).
Management sent us a notice that we owed $5. So we called to ask why, and they said "Oh, nevermind". Then, they tried charging us for a month of garage parking, after they specifically agreed not to for the first month, sending us another notice that we owed money. Their own paperwork even stated that the billing wouldn't start until the following month!
Whenever we speak with management regarding several of the other issues, they are condescending and they just don't seem to give a sh*t. We've reported issues to them before, and nothing gets done. Just recently they covered the floor in the apartment beneath us with polyurethane, and didn't properly ventilate. We had to suffer through that for over 24 hours as the fumes came up into our apartment! Calling the Emergency Maintenance line will only get you an answering service that doesn't care, and if someone does show up, it's over an hour after the call.
Just this morning, a car that shouldn't be able to park in the garage was, and it was leaking gasoline into the garage. It could be smelt all the way on the top floor of the apartment. The Fire Department had to be called.
Vanguard is completely negligent in their duty, and I can assure you, we will never live in a property managed by Vanguard again. There are too many bad things going on in our building, and we are paying way too high of rent for that to happen. Just an awful experience all the way around.
I can not recommend anyone live in a Vanguard Property building. Save yourself the hassle, go elsewhere.
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