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  • Well, I have visited SCWH for the last time. Dr. Webb is terrific and so is Janis, but I cannot deal with taking time off work from a busy corporate job, only to find out that my appointment has been cancelled. This happened once before, when Dr. Webb had an emergency with a patient at a hospital, so he was not there when I arrived for my appointment. However, the office staff never bothered to call me to tell me the situation and reschedule me, they just told me he wasn't there when I arrived. Okay, things happen, so I just rescheduled. Yesterday, I had a follow-up visit with Janis for bioidentical hormone therapy pellets that were inserted six weeks ago. I showed up, but Janis was not in the office. The office said they tried twice to call me, but I received no phone call or voice mail message. I verified my phone number with them - they had the right number, but no phone call. I also received a text the prior day, asking me to confirm my appointment, which I did. The receptionist told me that they won't cancel an appointment without hearing from me first, which is not true, as they had already cancelled my appointment without telling me. I have a very busy corporate job, and I do not have time to keep going to appointments that are cancelled without my knowledge. She offered to reschedule me, but I told her not to bother - I will not be going back. I think I will try Sottopelle instead. One of my friends goes there for her bioidentical therapy, and she said that they treat her with respect and have never cancelled an appointment.
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