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| - The trips offered seem to be wonderful, yet when I needed the office staff to support me in a professional and organized manner, they fell short. After booking and completing a great to Croatia in 2009, I booked a 2012 trip to Russia (flight, land, transfers). As an USA citizen, was already aware of the foreign exchange fee I would be charged, by my credit card issuer, when dealing with a Canadian Company. I was both aware and willing (yet not happy) to pay the extra fee.
Due to illness I had to cancel the Russia trip, luckily I had purchased travel insurance through the G Adventure Site, with the insurance company the customer may choose on the official G Adventure site. What I did not know is that the flight I had booked, at the same time I booked the land tour, was not covered by G Adventures travel insurance. After submitting the proper documentation to the cooperating insurance company, I was refunded the cost of the land and transfer, but not the cost of the flight. I am now OUT the cost of the flight OVER $1600.00, even after the CEO representative at G Adventures provided a receipt stating the cost of the air, land, and transfers.
Because I knew I had travel insurance, I relied on G Adventures to take care of my flight cancelation Not only did they not cover the cost of the flight, the staff did not cancel my flight until I repeatedly telephoned them to take care of this issue.
This company seems to work well, unless the customer has a unique situation, at which time they fell short.
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