Absolutely horrible! I wish I didn't have to give them a star at all! This has to be the worst place to live in Tempe for the money if you are a student at ASU. They always advertise all of their amenities but do not say that they never work. Everything is always breaking down and the cottages are all very cheaply constructed. To begin, when I moved in the hot tub was never hot for a good couple of months, then after they finally fixed it the entire pool area was closed off for about a month because dumb kids threw multiple glass bottles into the pool and pool area and when they finally opened it up again the hot tub stopped working again for another month and just never seems to be working. Then the TV's at the pool area never have volume or any way of changing the channel so its always on something that nobody wants to watch. The amenities are ALWAYS broken and "being repaired" and their two study rooms are a joke. I have never once been able to use them because they are always taken. Like really two study rooms for an entire complex of college students.
BEWARE all the 5 star reviews on google and yelp come from the students who work in the office and are asked to write a positive review!
As far as parking is concerned, the Cottages rip everyone off advertising covered parking for $15 extra a month when the full car doesn't even get covered. Half my car is always in the sun all day. Then at night there are always kids throwing glass bottles into the parking lot. Getting a guest parking pass is always a mess and they are never available and you will get towed immediately.
The Cottages recently got new owners and changed up the lease agreements half way through the lease without making it well known or telling us they were changing up our leases. Just one example includes a shuttle to Mill on the weekends which they took away from us without offering any sort of rent reduction or anything after they advertised it so much prior to signing my lease. The Cottages are very far away from campus and is a hassle to go back and forth in an over crowded shuttle that fails to arrive at times leaving residents stranded and forced to pay for uber or miss classes.
The cottages will fine you for everything and anything and is always on top of their fines. For example you will get fined $25 per person living in the house for being outside on your own patio past 11 pm but you can be given a complaint at anytime.
Another issue is they only have one trash compactor for the entire complex so you have to carry your trash all the way across the complex which can be a very long walk and if you leave your trash bag outside for 15 min you will also be FINED. There is also dog poop everywhere all over the grass and sidewalk it is hard to walk in the grass without stepping on the poop its ridiculous.
I was also locked out of my room at 3 am after driving back from California and called their emergency number 4 times and left plenty of messages and could not find security or any one to help me. It is a lie that they have on sight security all night.
Management is notoriously HORRIBLE as well. Good luck being able to call the office to get anything done. The students who work in the office are obviously not trained to do their jobs all they do is sit on their phones and put you on hold when you call because they always need someone else's help to answer even the simplest questions. I am half way through my lease but I cannot wait for all their new fines they are going to come up with for move out.
Never make the mistake that I did by signing a lease to The Cottages of Tempe with false hopes and promises.