I like to visit outback when I'm in the mood for a decent steak. So disappointed in both the service and the food in my hometown Outback. My server took 17 minutes to check on me after bringing me a salad that was loaded with brown pieces of lettuce. My steak was not cooked how I ordered it, and it was tepid in temperature and not searing hot as it usually is when I visit other locations. I received a new salad after being told by my server that they had to throw out all of the batch of romaine lettuce because it was all brown. That's unacceptable. Waited another 6 minutes before my server returned and refreshed my empty drink glass (which was empty when she had brought out my steak). I asked to talk to a manager. His response was that some locations are used to using the kiosks and some aren't. ??? We had t used the kiosk so I was not sure what he meant. Offered a dessert but declined it since the rest of the food was lackluster. I felt that he was not really interested in what I had to say, that my steak wasn't cooked how I asked (which I actually showed to him) or that my server was not attentive. Avoid this location...I know I will in the future.
UPDATE
I received a very prompt follow up call from Outback, and the gentleman I spoke with seemed genuinely concerned with my experience. I have increased my rating to 3 stars based on the customer service I received post-visit.