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  • Took over 8 mins for server to come greet us. Not even 75% of tables full. My fiancé ordered the pancake platter, and I ordered bacon wrapped sirloin ($7 special) and some crepes. After a modest wait, the crepes came to the table, and the lady that delivered them (different from server) asked if we wanted another plate, or if my fiancé was going to have anything. I felt so embarrassed by that. I'm a pretty big guy, and when she looked at me when she said that, she looked disgusted. Apparently this happened because our server put this on a separate ticket, and not with our meals. So, when our meals came out soon after, we breathed a sigh of relief because I was worried that my fiancé's brunch was not coming. So, we dug in, and started eating. The eggs were not over medium... they were over easy... My sirloin steaks were ordered to be medium rare, and came well done. One was actually cooked so long it was dry. I told our server, and she replied "ok, I'll let them know" and walked away to another table. I then stopped a manager, told him about it, and he said they could take them back and cook new ones. I said "great! and please bring my fiancé some butter for her pancakes". Well, second try on the medium rare steaks came... one was well done, and the other was just over medium well. Also, the butter I had asked for was no where to be seen. So I just decided to choke them down. Not to mention, while my drink glass was empty, several people came by our table to deliver food, or to check on us, and not one asked if I'd like a refill. Yeah, this place is an IHOP. You're not going there to expect fine dining... but if you want Sunday Brunch, they better be able to deliver it! The IHOP in Wausau, WI would run circles around these people. We went to the location in Wausau many times with not one mistake, nor any type of bad service. There is only one good thing I can say about this dining experience -- Thank you for the excellently buttered toast!
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