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  • Crowfoot Plates does some things right and others frustratingly wrong. Their premises and location are great. But their customer service philosophy is simply absent. They clearly demonstrate, every time, their ultimate boss is not you and I, the people who pay their salaries. Their only objective is to please the Government of Alberta. We lowly subjects should just be grateful they are willing to serve us. Licensing matters are not as a cut and dried as the people running this outfit love to inform us. There is room for flexibility, for bending procedures a bit to meet unique customer circumstances. I know this because I have used other registries that try to be helpful and are somewhat flexible. Let's be realistic. We have no choices in some things. We need drivers' licenses and license plates or we take the bus. But there are plenty of registries in Calgary. My suggestion is, avoid this registry if possible. Protect your own sanity, and find one on YELP that your fellow citizens have judged to be somewhat interested in pleasing the person handing them the money, the public, the real boss. BTW - I do not blame the front line employees of Crowfoot Plates for their bad attitude. They are very obviously doing what their manager has told them to do. In fact she is right there saying 'no' over their shoulder, every single time they wish to do something helpful for a harried, struggling citizen. Saying 'no' is her job, she fervently believes. I feel for her hard-working employees, but mostly I feel for the people who go there. It's an unnecessarily demeaning experience.
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