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  • So much potential here but the staff is too young, the managers are clueless and the food is terrible. We went to celebrate my birthday. Had 2 bottles of wine that we poured ourselves and we were sitting at the bar. The seafood "tower" is a platter of overcooked seafood. No one ever checked how it was. The manager Michelle took 10% off the food- it was insulting; after telling us we shouldn't have been served food at the bar. Regardless of where it was served it was overcooked seafood and not a tower. This might be the worst service I've ever had literally sitting in front of the bartender. Getting a manager was also challenging. She tried to make it up with a slice of cake - if I wanted cake I would order cake. Deal with the atrocious service and poorly trained kitchen staff. The washrooms are so small, filthy, and not maintained. I'm shocked the city allows washrooms so tiny. The security takes money from people to get ahead in the washroom line up. Who does this?! The doormen chase people around upstairs to stamp them - stamp people if they leave and plan to re-enter . Protocol seems to be not well thought out. The place is ridiculous, and no one seemed to care. They desperately need experienced bartenders, managers with a common sense. Perhaps an evening dress code. Our bill was $300, which i'd happily spend for a great experience anywhere, but we'll never go back. It's a shame that such a great venue was put together with staff that will inevitably ruin it.
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