| rev:text
| - "Before you take your keys back, make sure you check your car for spots they missed." That was what I was told by one of my colleagues when I told her I was trying In & Out for the first time. Other colleagues liked it though, so it made me less weary about giving it a shot. I should've listened to the minority.
It was a Friday afternoon at 4pm and the lineup went all the way from the carwash entrance all the way to the carwash exit on the other side. "I guess it must be really good...", I thought, as I entered the 30 minute lineup.
Things changed as I approached the car wash entry door. There was one person taking service orders and another one taking keys and getting the cars on the conveyor belt. About 2 car lengths away, there was a menu of available services, which I was reading for the first time. As I handed my keys to one of the guys, the other one told me "Hurry up, we don't have all day" while giving me a dirty look. I had just looked at the menu for 10 seconds at this point! Feeling hurried, I went with their "Works" package, which was their 2nd highest car wash service, including a wash, rinse, wax, underbody spray, hand dry, and a full interior cleaning/vacuuming. Reluctantly, I watched my car enter the wash.
They have a old school style car wash store that runs lengthwise and allows you to watch your car go through the motions. You pay for your wash at this store, and in exchange they give you a receipt which you exchange for your keys at the end of the wash.
Here's my evaluation after the wash:
Wash/Rinse/Wax/Hand Dried: Fine. The wash was all machine based though, so it missed a lot of spots around the wheel wells and and little crevices. I asked the employee at the end of the line to clean those parts off for me and he complied. I still wish they bothered to clean up some evidently visible spots that the touch wash missed though...
Interior cleaning/vaccuming: absolutely terrible. windshield and rear window were full of streaks that were visible as soon as I drove home. The dash was still dusty. Shift boot was dusty. Some dirt still on the seats. The mats were well washed, but weren't even dry and were slippery.
I truly do not see how whatever they did is worth the $15 upgrade from the Basic wash to the Works. Their exterior wash missed numerous spots. Their interior cleaning also missed numerous spots. Their staff made the rudest first impression.
But yet, their lineup was long. Maybe I'm the one who had unreasonable expectations. I don't go to car washes often as I prefer to do it myself. I guess I'll continue to do so because if this is what $30 gets you in the car wash world, it's not worth your time and money.
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