I just came here and ordered dosa, idli and apparently cold pakora. After witnessing people who ordered 15mins after me get their food, i inquired how much longer it would be. Apparently they can stretch 3-4mins over 20mins. Its a skill that is impressive but extremely irritating.
If you're getting something from the lukewarm section, this is the place for you, but if you're expecting quality service and try again my friend. All in all I'm left feeling empty inside... It's a good price however I don't think it's worth the poor service