I'm not really sure how this company makes money considering they are notorious for never picking anyone up. I have waited 2 hours for a cab home from the South Side (where you'd expect there'd be a ton of cabs--don't they want drunk people's tips?) and ended up getting into a cab that randomly showed up on the street. I was awakened at 4 AM by a driver demanding to know where I was. Man...I called you at midnight and got into a cab at 2. Did you expect me to wait FOUR HOURS for you?
They flat-out refused to come to the North Side two weekends ago after the Beerfest. Unsure of what I was actually hearing, I called them again, to be told someone "might" come. I waited for as long as it took to get Lyft set up on my phone--Lyft showed up 5 minutes after I called them. I was so pleased I tipped the Lyft driver 75% of the fare.
Yellow Cab has been active in trying to get rideshares pushed out of Pittsburgh, and I'm not surprised. They'd rather file injunctions with the state and fight with the mayor than bother to provide any sort of basic service to their customers. Hopefully the rideshares will prevail and Yellow Cab will have to shape up or go under to continue being competitive in the city.