So disappointed... Ordered lunch for pick-up on 6/25/14 for a going-away luncheon ( 6 people) after 2 co-workers raved about the food. Two of the sushi rolls ordered were for 2 different people but put in same container so closely together that it became a mess when separated to go to each person. One was the Philadelphia roll which this person had ordered several times in the past. She noticed that it did not taste "the same". She did not say it was bad- just "different" and she did not finish it (and it was her going-away lunch) We also ordered 2 appetizer sized vegetable tempura ( it usually is a decent sized portion) but got 2 tiny sides of the tempura (and only charged $5.95) but for one of the persons, that was supposed to be their "meal" ( and disappointingly , they were almost flavorless). Only 1 little plastic cup of sauce ( unsure what kind or what it was supposed to go with) came with ALL of the food & 3 packets of soy sauce. The persons who ordered the chicken teriyaki lunches said their food was fine. Tje person who ordered shrimp fried rice said it was "fine" ( not the highest compliment) . The biggest let-down was not receiving the Rock Shrimp Salad ( but charged). Ok, this happens. I call the restaurant to explain. The employee apologized & said it was ready and did we want to come back to pick up? Uh- no, I could not drive back to pick it up. The employee did apologize and said he would speak to his manager to correct the charge. 15 minutes later, she did call- very apologetic and said she would remove the charge. She asked for my card information in order to make the correction - including my security code # and assured it would be handled.
Saturday I awaken to a debut withdrawal for the original amount. I waited until 1130 am that morning to call but no one answered. Had to leave for a day full of errands and figured that who knows what could happen in trying to collect my 9.95 back. So I will just chalk this up to a very poor experience all the way around and patronize other restaurants close to our office instead.