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  • Paid in full, almost $300 for a new Electra Cruiser for my daughters 11th birthday. I was told I would be called and emailed when the bike arrived today. So far no contact by the store, store is closing soon, and when my wife and I each called at different times throughout the day, it was obvious that we were not a priority. I'm guessing because they already have our money. If they do come through, great, but we're down to the wire. But for me the biggest thing is their vibe, blatant disinterest, and urgency to get off the phone which was evident by their short answers, no apologies, and lack of information. Basically, it will be here when it gets here attitude. Nothing frustrates me more than subpar service and communication........except for lack of interest and sympathy. All of these attributes were showcased by Bike Masters in my case.
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