First time customer and a horrible experience. Went in for the $14.99 early bird oil change. Was told the car had to have synthetic oil $49.99. When I said the car had always used regular oil but not being a mechanic and not knowing exactly how to articulate why I was made to feel like an idiot. I should have just left then. I was told that my car uses synthetic and that's policy that they put it in. Had they taken two seconds to google it or maybe checked their own computer they would have found that, that particular model was a first generation engine and did indeed take regular oil. They then proceeded to tell me the tires on my Cadillac were unsafe to drive on and needed to be changed immediately. I'm tempted to post a picture of the tread to show you what is considered unsafe but it's not worth the hassle. Once again after three separate tire pitches and me telling them that I was soon trading the vehicle and not spending the money on brand new tires at this time, I was informed that they were reporting they're recommendation to the state and that I would be receiving a demand notice to replace in 10 days. So what should have been a simple in and out oil change turned into the worst retail experience I've had in years. Good luck should you choose this place.