I worked with Lea, I believe, and requested an even shape, as I had an angled bob, with bangs. I ended up with an 80s cut even after showing her more than one picture. She even needed help with the bangs. Her colleague Brittney, who seemed like she knew more, taught her a technique she didn't know and she learned it while cutting my hair. Good atmosphere I guess. Maybe she's new? I've gotten better cuts for less than $30 and she charges $45.